Guzman Y Gomez

Emmi White

Google

Jul 1, 2026

1

If I could give a 0 star rating I would. I approached a female team member calmly explaining how little chicken was on my order. It was also overcooked. She told me that my item looked to have the 50g of chicken required. I regularly visit the warners bay and the kotara store and have no issue with their serving size. She told me they are not a corporate store and told me to order it with extra chicken next time. I explained that I should not have to pay extra as I paid the same amount on the app as I pay at your Kotara and your warners bay store and got a much more appropriate amount of chicken. I ended up quite angry and upset. I don’t think it’s appropriate that she didn’t offer to remake it for me. She was blunt and had no care or customer service. I was actually treated like a liar. She told me to lodge a request for a refund through the app which I have but all I wanted was for it to be remade with the appropriate amount of chicken. So in treating me like this she has cost your company money by now forcing me to have no other choice but to lodge a refund through the app. I would recommend you retain this particular staff member in common courtesy and customer service. I won’t be visiting your Charlestown store again.