Hakka Legend

Foodie Tee

Google

Jun 4, 2026

2

I've been visiting this location and the Markham location on and off for about a decade. My experiences have been mixed over the years, which is one of the reasons I don't visit as often as I used to. Generally speaking, I've found the customer service to be subpar, not the most welcoming. There have been a couple occasions last year, a gentleman who used to work behind the counter and consistently provided friendly, excellent customer service. Unfortunately, my most recent visit was not one of those positive experiences. My order was made incorrectly, and when I brought it to the staff's attention, they didn't seem interested in resolving the issue. Rather than argue, I decided to leave it alone, but I left feeling dissatisfied. What made the experience even more uncomfortable was that while I was still eating, a female server placed the bill and payment machine in front of me without asking whether I was finished or ready for the cheque. I found this to be quite off-putting. As a customer, it felt as though I was being rushed out rather than allowed to enjoy my meal. A simple check-in to ask if I was ready for the bill would have been appreciated and is basic customer service etiquette. After being a customer for many years, I know this location is capable of providing a better experience. Unfortunately, this visit reinforced why I don't come here very often. Customer service and attention to detail matter, and consistency is key. A simple smile and a quick check-in would go a long way in making customers feel welcome rather than rushed. I hope management takes this feedback into consideration and works to improve the overall customer experience.