Fattoush Mediterranean Grill

Anil Neupane

Google

Dec 18, 2025

1

My recent visit to Fattoush Grill was disappointing due to a significant hygiene concern and a lapse in customer service. While enjoying my meal, I found a hair in my food. I understand that incidents can occasionally happen during food preparation, but the response from the staff was what truly warranted this feedback. When I quietly pointed out the issue, I was told, "this is small hair not from us," which completely dismissed my concern and shifted the blame instead of offering a sincere apology and resolution. Appreciating the effort that goes into preparing food, I strongly suggest management emphasize to their team the importance of proper hygiene protocols and, more importantly, how to communicate professionally and apologetically with customers when concerns arise.She said I will replace the food I understand but ,A simple apology and a replacement dish instead of saying this is not from us would have resolved the issue, but the dismissive answer forces me to bring this to your attention.