
129 Ford Green Road, Stoke-on-Trent, Staffordshire
The Shezan restaurant is set in idyllic surroundings in Smallthorne Stoke on Trent. It is the area's first Karahi restaurant. The one hundred seater restaurant offers a Karahi Bar style eat as much as you like service comprising of six starters, 15 main courses, a range of salads and sauces and a selection of deserts, all for £9.95 inclusive. Diners may also bring their own alcoholic beverages, however the restaurant does offer a selection of soft drinks. The restaurant does cater for parties and special occasions but booking is recommended.
Staff has given verbal assurance of halal status. All food at this restaurant is certified halal.
Score reflects a halal certificate on file.
I placed a food order over the phone, and the restaurant accepted my order and took my payment the food was never delivered. The next day, when I visited the shop to discuss the issue, the staff member at the counter behaved very rudely. Instead of acknowledging the mistake and trying to resolve the problem, he spoke disrespectfully and showed no concern for the inconvenience caused. This is extremely disappointing and unprofessional customer service. I expected a sincere apology and a solution, but instead I was treated with disrespect. A very shameful experience, and I would not recommend this place to others.