
53-59 Kilburn High Road, Kilburn, Greater London
Part of the Chaiiwala chain — see all 125 locationsChaiiwala began in Leicester in 2015 with a simple, almost stubborn idea: bring the cardamom-and-ginger karak our founders grew up with, the cup served in family kitchens and roadside dhabas across South Asia, to the British high street, properly. No syrups. No shortcuts. A seven-spice blend, whole milk, slow brewing, pulled long the way it’s done back home. The first store opened its doors in Leicester, and the queue made the case. People weren’t just looking for a chaii, they were looking for the cup that meant home. Ten years on, we’re 115 stores strong across the UK, Canada and growing, pouring over 100 million cups, and still brewing each one the way our founders learned in Mumbai.
Staff has given verbal assurance of halal status. All the food served here is certified halal.
Score reflects a halal certificate on file.
I visited this place yesterday, and my first impressions were quite positive—the place is very spacious and looked inviting. However, things quickly went downhill once I reached the counter. The staff member who took my order seemed uninterested and unhappy to be there, which made for a pretty unwelcoming experience. After placing my order, I asked about the toilets and was shocked at how dirty they were. Honestly, cleanliness is something that should never be overlooked, and unfortunately, I’ve noticed that some Asian brands do fall short in this area. Being short-staffed can be an issue, but it shouldn’t be an excuse for poor hygiene. Maintaining clean facilities should always be a priority. To make matters worse, I waited 30 minutes for my food, which is much longer than I would expect, especially given how slow and inconsistent the service was compared to other places I’ve been. Overall, the experience was disappointing, and there’s definitely room for improvement in both service and cleanliness.