
Assembly Drive & Sharp Road, Tullamarine, Victoria
Part of the Guzman Y Gomez chain — see all 106 locationsGuzman y Gomez was founded in Sydney in 2006 by New Yorkers and childhood best friends Steven Marks and Robert Hazan. Steven, a former hedge fund manager, and Robert, who had a background in fashion wholesale and retail, both missed the authentic fresh flavours of Mexican cuisine that they had grown up with in America.
Staff has given verbal assurance of halal status. From corporate headquarters: 'The chicken at all GYG restaurants is Halal certified - a copy of the certificate can be emailed upon request. We do have Halal certified chicken across all our locations. We do however work with other non-Halal meats and we do not follow halal processes in the kitchen.'
Score reflects a halal certificate on file.
I visited GYG Tullamarine today and ordered a pork burrito, asking for it to be spicy. Unfortunately, the meal was very disappointing. There was no salsa, no sauce, no spice, and the burrito was extremely dry. I only found one small piece of tomato in the whole thing. On top of that, I found a single potato chip outside the burrito but inside the wrapping, which shouldn’t happen. It made me feel like the meal wasn’t prepared with proper care. I’m a delivery driver and rely on getting a quick, decent meal while working. I was very hungry and tried to eat it, but because it had no flavour or moisture at all, I couldn’t finish it and ended up feeling unwell. I understand the shop was busy, but that shouldn’t be an excuse for missing basic ingredients or letting food slip into the wrap. Customers are still paying full price and expect a properly prepared meal. I’m not asking for a refund — I just expected the order to be made correctly. I won’t be returning, but I hope the store takes this feedback seriously so other customers don’t have the same experience.