Barcelos

Sherwyn Moonsamy

Google

Mar 1, 2026

1

If I could give this rating a zero I would. I went to barcelo at the Engen garage in Ferndale, Randburg and I experienced the most unprofessional employee. I get to the counter to order, the employee by the name of Vesaka( not sure if my spelling is right )but according to her she is the manager. We get to the counter waiting to be served whilst she has a long conversation with the ladies cashing at the front. We had to call her to come to take our order. We pay and await for her but she doesnt even tell us there is no paper in the machine nothing. She went to the ladies at the front whom cash for Engen, she was still talking so we went ahead to the van to wait for our order. As we get back we see a big policy written on the board if the customer hasn't been given a slip the meal is free, when I questioned this employee about it she said oh I didnt provide you with a slip theres your slip now then! With all the attitude. We asked her why is it not free if we didnt get a receipt? She said no you cant get it free and was arguing. We asked her for a higher authority number she refuses to give us anyone's number and starts to shout which is very unethical. Also if barcelo has a policy which is in bold print, they should be able to stick to their word.. Also why is bareclo employing such unprofessional and unethical employees! Im very unpleased with this specific individual and the services i received. I had paid for my meal so it's not about the money but you guys have a policy you need to stick to.