
Barcelos opened its first store in Pretoria, South Africa in 1993. Using recipes mastered by the Portuguese hundreds of years ago, our flame grilled flavours became so popular that we franchised the business in 1998. Since then we have opened outlets in 16 countries including SA, Lesotho, Botswana, Zambia, Namibia, Mozambique, Ghana, Nigeria, Sudan, Canada, UK, Dubai, Oman, Mauritius, Singapore, and soon in Pakistan, India & Qatar.
Staff has given verbal assurance of halal status. Selected Barcelos locations are certified Halal by ICSA.
While I love the coffee and usually the pastries, the last two visits were disappointing. The Napoleon slice I purchased had very stiff, rubbery cream and was difficult to cut. In my experience, a well-made Napoleon should have crisp, flaky pastry and smooth, creamy filling that cuts and bites cleanly. When I asked about the texture, I was dismissed rather than helped, in fact, the woman behind the counter with two young children on her hips called me honey and told me she was offended that I told her the pastry was terrible. Great customer service there. The woman who served us was in quite a mood, throwing dishes in the sink and slamming tables around. The week before, my mini éclair was visibly wet and dripping, which made the shell soggy. I’ve never seen an eclair actually drip with condensation. We usually buy boxes to bring home to family and were ready to purchase more, but the interaction was curt enough that we chose to leave. I hope this improves.