Pepe's Piri Piri

Benjamin Mitzi de Vera

Google

Jun 6, 2026

2

My partner and I love Pepe’s Piri-Piri and regularly order from here whenever we don’t feel like cooking. We have always enjoyed the food, which is why this experience was particularly disappointing. For the first time, I encountered a situation where our food was left on the floor by the delivery driver. As someone who works in healthcare, I found this concerning from a hygiene perspective. While the food itself was sealed, placing it directly on the ground is not an acceptable way to handle a food order. I immediately called the restaurant and politely explained my concerns. The driver later claimed that I took 5–7 minutes to come downstairs, which is simply not true. I came down as soon as the intercom rang. Unfortunately, I left my phone in the flat while rushing downstairs, so I was unable to take a photo of the order where it had been left. The staff were courteous and initially offered a discount on my next order. However, given the nature of the issue, I requested a replacement instead and offered to return the original order so it could be disposed of appropriately. The restaurant explained that the delivery was handled by an Uber driver. I also reported the incident to Uber, but the only advice provided was to rate my overall experience. After approximately 30 minutes, a replacement order was delivered, which I appreciated. Nevertheless, I hope this review serves as a reminder to all delivery drivers that food hygiene extends beyond food preparation. This may seem like a minor issue to some, but for us it is not. We were raised to respect food and the effort that goes into preparing it. Proper food handling should not stop at the kitchen door; it should continue until the meal reaches the customer. That is why we felt disappointed by this experience and hope it encourages greater care in future deliveries. We will continue to support Pepe’s because we genuinely enjoy the food, but I hope greater attention is given to delivery standards to ensure similar incidents do not happen again.