
Chaiiwala began in Leicester in 2015 with a simple, almost stubborn idea: bring the cardamom-and-ginger karak our founders grew up with, the cup served in family kitchens and roadside dhabas across South Asia, to the British high street, properly. No syrups. No shortcuts. A seven-spice blend, whole milk, slow brewing, pulled long the way it’s done back home. The first store opened its doors in Leicester, and the queue made the case. People weren’t just looking for a chaii, they were looking for the cup that meant home. Ten years on, we’re 115 stores strong across the UK, Canada and growing, pouring over 100 million cups, and still brewing each one the way our founders learned in Mumbai.
Staff has given verbal assurance of halal status. All the food served here is certified halal.
Score reflects a halal certificate on file.
I never leave bad reviews, especially for food places, because I understand sometimes things can go wrong. But honestly, this experience was shocking. The food that was sent to me was clearly not fresh. The chickpea salad tasted old, the chips were stale, the salad wasn’t right, and the chicken was burnt and extremely dry. It was supposed to be grilled chicken, but it was so dry it was almost inedible. I also ordered a falooda drink, and it arrived completely flat with no ice cream in it, which is a basic part of the drink. I don’t know I thought this was a prank not even joking. I’m not exaggerating when I say something wasn’t right with this order. I genuinely feel like whoever prepared it did not care about the quality or about the business at all. Management really needs to look into this because this level of food quality is not acceptable.