Church's Texas Chicken

Assad Imran

Google

Jan 13, 2026

1

I have been a regular customer of Church’s Chicken (also known as Texas Chicken) for almost five years. Whenever I am on the road or decide to eat out, Church’s Chicken has always been my first choice. Most branches have consistently delivered good quality and taste, which is why I trust this brand. Unfortunately, my experience at this particular branch was extremely disappointing. I ordered the Mexicana Burger (to go), and when I opened the package and started eating while on the road, I immediately noticed that this was not the Mexicana Burger I am familiar with. The flavor was completely off and did not match the standard Texas Chicken taste at all. It lacked the signature seasoning and overall quality that customers expect from this item. What was even more concerning was that the chicken fillet was undercooked from the inside. The fillet was unusually thick, and the middle was not properly cooked, making it unacceptable and potentially unsafe to eat. Because of this, the burger was simply not edible. This is the first time in years that I have had such a poor experience with Church’s Chicken, and it is disappointing that it happened at this branch. As a loyal and long-time customer, I can confidently say that this does not reflect the brand standards of Texas Chicken. I would like to formally request Texas Chicken / Church’s Chicken management to inspect this branch. Please ensure that: • The original company recipe is being followed • Proper cooking procedures and quality control are in place • Staff training meets brand standards If this issue is not addressed, it could seriously damage the brand’s reputation and drive away loyal customers. I hope this feedback is taken seriously and corrective action is taken.