Subway

Gaby Guida

Google

Sep 9, 2025

1

September 8, 2025 6 PM My friend and I went to order three subs. When it came to my sub, I noticed that he had already toasted it without any regards to asking me the type of cheese that I wanted. I don't understand why Subway would have the option to choose if they're not going to ask. I then asked that he gave me a new bun Doritos with the cheese that I wanted.. I stated that he could reuse the meat, but I would really like to just have the cheddar only and not the combination with the process mozzarella. He said he couldn't do it because the bun was already toasted I went on to explaining that this was not my problem that he did not ask me of my cheese selection. I asked him to call the manager. He said he's not going to. He stated that he would not pick up. At this point, I turned to my roommate and asked if he would be upset if we didn't take all the subs as we were trying to take advantage of the buy two get one free promotion. My roommate obliged me, and said he'd be willing to leave his subs behind and not give them the business. So I gave the Employee another opportunity to give me a fresh bun. He did not so we walked away. He went onto comment that if he sees us, he will not serve us again. And what was more disturbing and caused for concern which I think future customers should be aware of is that that Employee took apart all of the subs and put all of the toppings and ingredients back to be reused. So what I want people to be aware of is that if you happen to have a food allergy or a religious belief, you cannot count on that location to provide you with non-contaminated food. Now I understand why he said if the bun wasn't toasted, he would've given me a new bun. He would just put it back regardless of the fact that if a vegetarian was to come and order or someone with religious beliefs were to come in order That bun may have come into contact with meat. I can understand and respect that times are tough and expenses are up. However, when the employee makes the error and goes ahead to decide for themselves, what my made to order sandwich should look like And to be treated with such poor customer service, I cannot promote this establishment. Furthermore, my roommate Is diabetic and because of this employees blatant attempt at authority, my roommate had to eat a little later just to prove a point. I do not recommend this subway location for Any form of customer service. And if you have food, sensitivities or any religious beliefs, do not eat here either as they will not respect them, and you can't trust that they didn't cross contaminate the products.. I also want to state that I Attempted to reach out to subways customer service or Head office to bring this to their attention in a much more private civil manner, unfortunately, it was next to impossible to locate a number to reach them. Makes me feel this is why the employee might've not cared due to the lack of repercussions that they might face When I said, I was going to complain. The contact us chat system makes it very difficult to address the concern and or problem in an accurate manner seeing as when I tried to put in all of the things that went wrong. I couldn't send it because of a 225 character Limit. So I then changed it to I needed someone to contact me as I could not oblige with all the information and to please contact me. They said to look out for an email. I'm yet to see the email. I hope Subway headquarters takes this review seriously and considers making some changes to their own customer support access. Apologies in advance for the punctuation or grammar my eyes are not that great so I'm using the voice record. For a situation like this, I should be compensated for all the grief and hassles If they want to regain my trust with customer satisfaction.

Anonymous

Google

Nov 22, 2024

1

This location doesn't honor any of the deals in the subway app. I find this strange. Very disappointing.

Anonymous

Google

Oct 13, 2024

5

Only subway I go to. They actually know the meaning of service and quality.

Anonymous

Google

Aug 20, 2024

5

A courteous and helpful staff. Thanks.

Anonymous

Google

Jul 9, 2024

1

The attender was rude in serving in spite of the store running as usual.