Albert Heijn

Zou Zou

Google

Apr 22, 2024

1

Got a full cart of things - they don't accept foreign cards?? Came a second time, got a few blocks of butter but the wrong kind. The customer service wouldn't accept the return because it wasn't - cold enough?! Not to mention the arrogance! It was butter straight from the fridge to the shop, on a cold day. How cold do you want it to be? Should I carry a portable fridge? Dear tightfisted AH, tell your overzealous youngster cashiers this is not how you do business, and, dare I suggest, since they work in customer service, take a moment to explain to them what customer service is, and what it's about (here's a hint - it's about serving the customer). The returned butter wouldn't bankrupt you, but rather gain you a loyal customer who would just proceed to buying whatever they needed anyway. All in all, it feels like being punished left and right for any faux pas. Kind of reminds me of a colleague of mine who said, talking about the UK's equivalent of AH that he can't afford the entrance fee! Upon returning to my fridge, the butter's still soft. Dang!