Primi Espress

Google Reviewer

Google

Jan 20, 2020

5

UPDATE: Mandla and his team invited the wife and I over and I have to say, this is what customer service is supposed to be. The food was excellent, the staff were all very attentive and pleasant! My wife and I really enjoyed the food, and while the place was quiet, the atmosphere was great. Well done guys, I appreciate the fact that Mandla looked into what happened durino our last visit and worked on rectifying the situation. I appreciate the honesty and I like the fact that they took the time to check in with me and apologize. Definitely a disappointing experience here tonight! My wife and I usually come here and have one dish in particular, The Recco Pasta with prawns. Having visited after a few months, we were really excited about the meal. Despite the table service leaving a lot to be desired, the food was what we were genuinely looking forward to. Upon arrival, the plate looked as though there were no prawns, I figured they were probably just underneath the pasta, after eating a little, I found just a few shards of prawn meat (huddled together on my plate next to the bay leaf (see photo?). This was all the prawn meat I could find, disturbingly, my wife had even less prawn meat. I understand that companies are trying to cut overheads and increase profits, but this is not a good reflection of the quality and service I've come to expect from PRIMI. I must also mention that the pasta was severely undercooked. We elected not to notify anyone as it's always a risk sending food back for changes in any establishment. The staff were aloof and not very attentive. We were so disappointed by the food that we cut our dinner short, finished the meals, paid and left. We decided to go somewhere else for dessert.