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September 14, 2014•837 Reviews
The good: They serve Halal meat; parking lot is spacious. The bad: food is not fresh (it appears food is cooked in a microwave or quick heat oven); seating is limited; attitude of the hispanic worker at the register is HORRIBLE. On top of that, the self-service area where they keep utensils, sauces, and cold water was not refilled and we had to keep going up to the counter and be subjected to the continued, horrible, and sarcastic, attitude and demeanor of the lady working the counter. I asked If I could get some ice and she totally rolled her eyes at me in disgust like I committed an immoral act. Really? Is that the reaction you're going to give a customer asking for a glass of ice, might I add, because YOU didn't refill the ice water on the self-service table? The woman making the sandwiches in the back, however, was much nicer and courteous. It is because of her smile I give this place 2 stars instead of 1. The gyro pita sandwich is less than average. I've had gyros all around the world. This would be in the bottom 1%. Meat was scarce, it was dry, and because it was cooked in a microwave oven, it tasted rubbery. It would taste better if the sandwich was fresh, or cooked on a stove top rather than in an easy-bake oven. To the owner of Rumi: Please hire staff that are patient, calm, and pleasant, otherwise your customer base may begin to dwindle. Based on my personal experience today, I cannot recommend Rumi Cafe, for I feel it lacks both in service and quality.
