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Fatima Iqbal
January 15, 2012•15 Reviews
Let me preface this by saying I've been eating at Mirchi's for years with my friend who lives in Fremont/Danville and loves this place. When I first went back in 2005 I had this awesome penne pasta that was like their CTM with what I think was mushrooms, it was delicious. I wish they would bring back more authentic Italian food! What is so strange is that the concept-Italian-Pakistani Fusion Halal food and the menu-All American Halal food does not match. The food that I've had: chicken wrap, CTM pizza, crispy chicken burger, garlic bread, fries, Lahori burger, chicken roast, shaami kabaabs, calzones, pepper steak sandwich, mango milkshakes, tiramisu and chai are not all Italian. In fact although almost all of the above food is good, only three things are Italian: pizza, calzones, and tiramisu. Also, of late, their customer service is lacking. In September 2010, it was late on a weekend night, we came in, the place was packed and we were seated within a couple minutes. Now there is a weird line that forms in the front of the restaurant, some are take-out pick-ups, some want to order take-out and some want to be seated, but no one knows what to do. Then all of a sudden a massive group comes in and they grab seats, it's just so strange. In the end people who came after us got seated before us and now there is a 35 minute wait. Sorry, but that is really poor customer service. When we asked what was going on, there was a reserved table for people, but for both of the groups that came in and took over all the empty seats? Which btw were enough for all the people that were waiting? Really? Where are the reserve signs? What is the reservation policy? What should people do when they come in? where do they go? Basically it's kind of a mess...So then we decide to order takeout and they are out of Lahori burgers, so then it's pepper steaks and mango milkshakes. A little greasy, and one had a chunk of onion in the middle, not so appetizing. Since it took over 35 minutes to prepare on top of the time we were already waiting the nice guy at the front comped our meal, but honestly, just not worth all the time and effort, including a 30 minute drive to and from :(
