German Doner Kebab

Polats Sakal

Google

May 31, 2026

1

Dear Sir/Madam, german döner I am writing to make a formal complaint regarding the unacceptable customer service we received from a staff member named Abina on 31 May 2026 at approximately 5:00 PM. We ordered a meal advertised at £9.99 and requested a regular Coca-Cola with it. We were then informed that the total price would be £11.00. When we politely asked why the price had increased, Abina responded in a rude and aggressive manner, stating that the £9.99 price only applied when choosing Coca-Cola Zero. We then replied that we were happy to change our drink to Coca-Cola Zero. However, she reacted by pulling a face and displaying an unfriendly attitude towards us. When we asked why she seemed upset, she responded harshly by saying, "Move over there." As a result of her behaviour, an uncomfortable situation developed involving other customers waiting behind us. In our view, the primary cause of this incident was the unprofessional and disrespectful conduct of the staff member. After the situation escalated, we asked her whether she was satisfied with the way she had treated us. She laughed and replied, "Yes, I liked it very much, it was great," while making a hand gesture that we considered inappropriate and disrespectful. We find this behaviour completely unacceptable. Customers should be treated with respect and professionalism at all times. We therefore request that this matter be investigated thoroughly and that appropriate action be taken. We would appreciate a response regarding the outcome of your investigation. If this issue is not addressed properly, we will consider escalating the matter through the appropriate complaint channels.