Burger Factory

Mercedes Michaud

Google

Jun 30, 2026

1

I normally don’t do this but today I had a really awful experience and my intention is that the management of this location see this review and do better for their staff and their customers. I have a 30 minute lunch break and this location is across from where I work so I went in at 12pm and ordered an ultimate steak with fries and a drink. It took a few minutes for the lady working to take my order which was no issue because she was also cooking. My meal came to $25, which is definitely on the higher end for fast food but I was expecting it to be good because I’ve always heard good things. After ordering, I realize that this single employee is the only person working. She is taking the orders, cooking the food, answering the phone, packing the orders and managing the Uber Eats orders as well. There are about 5-6 people who have ordered take-out and we are all sitting patiently. About 30 minutes goes by and we are all increasingly frustrated. One lady looked at me and said “if I knew it would be this long, I would not have come here” and I agreed. When my food was ready, I looked at the employee and said that I hope she speaks with her manager because it is not fair to her that she is the only one working their on their lunch rush. I then said that I understood it was not her fault and thanked her for my meal and for doing a good job. When I got back into my car it was 12:40 which means it took 40 minutes to get a sandwich and fries. When I got back to work, I opened my meal to realize that “the ultimate” that I ordered, was not what I received. It came with none of the toppings that I paid extra for and my fries were cold. Again, I don’t fault the employee as I too worked in the food industry and know how overwhelming it can be and how things get missed. The manager should be ashamed of themselves for letting this poor young girl drown in orders on her own at lunch time.