Thanks for coming down. The menu and ordering process is very efficient. Pick your base, pick your protein, and pick three toppings. Very straightforward. I'll be happy to guide you through the process next time you're in. Our food stands on its own merits, we're not looking for a "free pass". We stand by our product and continually aim to improve where we can. Customer service is also very important to us. Everyone is treated well. We Love all of our customers. We know lots of them by name and some by what they order. We tend to get busy at times, so forgive us. We appreciate your business. Thank you for your feedback. Hope to see you soon. Stay blessed.